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Frequently Asked Questions (FAQ) – SLOMON

Shipping Policy

1. Do you ship internationally?
Currently, we only ship to France. Worldwide shipping is not available at this time.

2. How long does it take to process an order?
Orders are processed within 2-3 business days (Monday to Friday).

3. What is the shipping time for orders to France?
Once processed, your order will arrive within 4 to 14 business days.

4. How much does shipping cost?
We offer free standard shipping with tracking included for all orders in France.

5. Do you provide order tracking?
Yes! We provide tracking so you can follow your order’s journey until it reaches you.

6. What happens if I don’t receive my order?
If your order has not arrived within the expected time frame, please contact us at support@slomon.com with your order details.

Refund & Return Policy

7. Can I return my order?
Yes! We accept returns within 14 days of purchase, provided the item is unused, in its original condition, and in its original packaging.

8. How do I initiate a return?

  1. Contact our support team at support@slomon.com to request a return authorization.
  2. Once approved, you’ll receive a Return Authorization (RA) number and return instructions.
  3. Pack the item securely, including all original accessories.
  4. Clearly write the RA number on the package.
  5. Ship the package using a trackable shipping method.

9. Who covers return shipping costs?
The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.

10. When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 4 business days to the original payment method.

11. What items are non-refundable?

  • Opened or used products
  • Gift items

12. What should I do if I receive a defective or damaged item?
If you receive a damaged or defective product, contact us at support@slomon.com with photos of the issue. We will assist you promptly.

13. Do you offer exchanges?
We do not offer direct exchanges. If you need a different product, return the item and place a new order separately.

Contact Information

Phone: +44 7456 411479
Mail: support@slomon.com
Address: Suite 9790, 61 Bridge Street, Kington HR5 3DJ, United Kingdom
Support: Mon - Fri: 9 AM - 6 PM

Company Information

Company Name: LAMODESIGN LTD
Company Registration No: 16170425